# Reemborsament de pagaments per Stripe

### Reemborsar un pagament per Stripe

En funció de si necessiteu un reemborsament total o parcial de l'import necessitareu fer-lo a través d'Stripe. Depending on whether you need to do a full refund or a part refund you may need to do the refund from Stripe.

**Podeu reemborsar un pagament total d'Stripe a través de Katuma.**

Editeu la comanda i feu clic a pagaments al menú de la dreta.

![](/files/-LZ-F923H25Nf7PDJ6Te)

![](/files/-LZ-GAc0PmvJY4rRb2I7)

Feu clic a l'icona de la creu de la dreta del pagament per buidar aquest pagament. Això farà que el pagament complet sigui reemborsat per Stripe. 

**Podeu fer reemborsaments parcials des d'Stripe**

Inicieu sessió a Stripe aquí i feu clic a la pestanya de pagaments

{% hint style="info" %}
Els reemborsaments tarden 5-10 dies en aparèixer a la consumidora.
{% endhint %}

![](/files/-LZ-Ho9t0owM-T2MnIY2)

Al costat de la comanda corresponent, feu clic a **càrrec de devolució (*****refund charge*****)**. 

![](/files/-LZ-IQ2_hcrayZp2q70v)

Després se us demanarà seleccionar quina quantitat heu de reemborsar i el motiu del reemborsament.

![](/files/-LZ-Iscwn_3MBM3Wm9dW)


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